{"id":1872,"date":"2025-10-07T00:20:45","date_gmt":"2025-10-06T17:20:45","guid":{"rendered":"https:\/\/glamcontactlens.com\/?post_type=policy&#038;p=1872"},"modified":"2025-10-07T00:20:45","modified_gmt":"2025-10-06T17:20:45","slug":"return-refund-policy","status":"publish","type":"policy","link":"https:\/\/glamcontactlens.com\/th\/policies\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<p>Please note that items on sale or purchased with a coupon code are&nbsp;<strong>final sale<\/strong>&nbsp;and cannot be returned or exchanged.<\/p>\n\n\n\n<p>Items in original condition (unopened, unmarked and unused) can be returned for a partial refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may request the refund to be issued to the original credit card used or as store credit.<\/li>\n\n\n\n<li>Returns are subject to a 30% restocking fee.<\/li>\n\n\n\n<li>GLAM\u00a0must be contacted within 10 working days of the posted delivery date documented on the online postal service or courier tracking system.<\/li>\n\n\n\n<li>Return shipping reimbursement is currently unavailable.\u00a0<\/li>\n\n\n\n<li>Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. Contact lenses stored in vials must have the seals intact and unbroken.<\/li>\n\n\n\n<li>The customer is responsible for the shipping fees back to GLAM. Please ship whatever shipping method you prefer.\u00a0GLAM strongly recommends adding delivery confirmation and\/or signature confirmation to all return packages as\u00a0GLAM is not responsible for any packages lost in the mail. It is the customer&#8217;s responsibility to research any lost package shipped back to\u00a0GLAM\u00a0that may have been lost in the mail stream.<\/li>\n\n\n\n<li>Please contact us with your order ID for the return address.<\/li>\n\n\n\n<li>Upon receiving your returned ordered and checking the items are in returnable condition, the refund\/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees (US$10 for standard shipping, courier shipping at calculated rate) and any other price differential incurred. Exchanged items will be dispatched 5 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing\/previous order.<\/li>\n\n\n\n<li>If\u00a0 you have\u00a0 a problem while using the product, you can claim<\/li>\n<\/ul>\n\n\n\n<p>Under no circumstances can items with opened packaging be returned for a refund or exchange.<\/p>","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1872","policy","type-policy","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/policy\/1872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/policy"}],"about":[{"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/types\/policy"}],"version-history":[{"count":1,"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/policy\/1872\/revisions"}],"predecessor-version":[{"id":1875,"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/policy\/1872\/revisions\/1875"}],"wp:attachment":[{"href":"https:\/\/glamcontactlens.com\/th\/wp-json\/wp\/v2\/media?parent=1872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}